Contact HOA Security Orlando

Dispatch is staffed 24 hours a day, every day, including holidays. Overnight the line handles what has to be handled overnight: an officer on post needing a decision, a manager calling about an incident in progress, a board member dealing with something at 2am.

Quotes, walks and post order work happen during business hours, Monday through Friday. A message left overnight about a new community gets picked up the next working day. Existing clients are never routed to a voicemail box for the night.

Written contact goes through the form, which reaches the same people who answer the phone. It is the easier route for boards sending an incident history, a complaint log, parking rules or covenant language, because pasting a year of resident emails into a form beats reading them aloud.

Useful things to include: the community name and approximate home count, the management company if there is one, the entrances and amenities, the incidents you are trying to address with dates, any quotes already received, and when your next board meeting is. That last one usually decides how the work gets scheduled.

Nexus Security Firm, 3203 Lawton Rd, Orlando, FL 32803. The office sits just east of downtown Orlando, off Colonial Drive between Baldwin Park and Audubon Park.

Boards are welcome to call ahead and come in, and managers sometimes do when several communities are being discussed at once. For an assessment or a quote we come to you, because nothing useful about a community can be worked out from a conference table.

We work with associations across Orange, Seminole and Osceola counties. That includes Winter Park, Baldwin Park, College Park and Audubon Park near the office, Dr. Phillips, Windermere, Horizon West, Hunters Creek and Lake Nona to the south and west, Avalon Park, Waterford Lakes and Oviedo to the east, Altamonte Springs, Lake Mary, Longwood and Apopka to the north, and Kissimmee, Celebration, St. Cloud and the vacation home communities along the 192 corridor.

On patrol work, tell us where you are early in the call. Route density is the main cost driver in patrol pricing, so a community sitting near others already on a route gets a better figure than an isolated one, and that is worth knowing before you compare quotes.

Nexus Security Firm holds FDACS Class B security agency license B 1900066. The Florida Department of Agriculture and Consumer Services publishes a public license search that confirms the agency and its current status, and a board member can run it during a meeting.

Officers hold individual Class D licenses, which require 40 hours of FDACS-approved training and are valid two years, and armed officers hold a Class G requiring four hours of firearms requalification each year of the two year period (FDACS Division of Licensing).

Call 911 for anything in progress that threatens a person or property. For a non emergency police matter in your community, the Orange County Sheriff, Orlando Police, Seminole County Sheriff or Osceola County Sheriff non emergency line is the right call depending on where the community sits.

If we have officers on post at your community, dispatch is staffed 24 hours a day and is the number for anything involving that post. Law enforcement comes first and the officer keeps documenting while they are on the way, because Florida security officers do not detain people and the record is what the association is left with.