What brings an Orlando board to this page
Boards call for a handful of recognizable reasons. Each one has a coverage answer and a price, and in two of them the answer starts with something other than an officer.
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The guard house has stood empty since a budget cut
Plenty of Orlando communities were built with a guard house and stopped staffing it when a budget got tight. What sits there now is a transponder reader and a call box, and owners read the dark booth as proof that nobody is watching. Staffing that booth around the clock is 168 hours a week, which at Central Florida officer rates of $24 to $34 an hour comes to roughly $209,000 to $297,000 a year. We price the full post and three shorter patterns beside it so the board votes on real figures.
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A run of overnight car break-ins has owners angry
Vehicle burglaries are the most common reason a board picks up the phone, and the entrance is often the wrong place to spend the money. In Central Florida communities the pattern is usually unlocked cars in driveways and open parking bays, worked on foot by people who walk in past the gate arm. Boards that have fixed this describe lighting the dark stretches and getting residents to lock their vehicles as the two moves that changed the count. We will say that before we quote you a post.
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Short term rentals have turned a street into a problem
Orlando drew a record 76.7 million visitors in 2025 (Visit Orlando), and communities within a half hour of the parks absorb a share of them week by week. The complaints that reach a board are pool parties at 1am, eight cars at a four bedroom house, and owners who will not answer the management company. An officer cannot enter the home or end a lease. What the officer can do is attend, document the violation with times, and hand the board the record a fining committee needs.
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The pool and clubhouse are being used by people who do not live there
Amenity misuse is a weekend and holiday problem, so it is one of the few residential posts where a small number of covered hours fixes most of it. A Friday and Saturday evening post at the clubhouse runs about 16 hours a week, which lands near $20,000 to $28,000 a year at residential rates in this market. That figure surprises boards who assumed any officer at all meant a six figure line item. Checking amenity cards at the gate to the deck accounts for most of what the post does.
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Parking and towing have become a monthly argument
Enforcement arguments consume board meetings out of all proportion to the harm, and most of them come down to nobody having written anything down. Our officers photograph, log plates and times, place association notices and escalate to the towing vendor the association already retains. The tow itself belongs to that vendor under your contract and Florida signage requirements, and your attorney owns that part. What we add is a dated record that survives an owner disputing it at the next meeting.
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The board cannot agree on what the community needs
Half the board wants a staffed gate, half wants cameras, and nobody has a number for either. Security spending is the line owners contest hardest, because the money is theirs and the benefit is hard to see. We walk the property with whoever the board sends, write down what we find, and cost the patterns that would address it, including the ones where officers are the smaller part. Some of those walks end with us recommending lighting and no coverage at all.
Why boards keep Nexus Security Firm on the list
Three things matter to a board more than anything a security company says about itself: whether the license is real, whether the number holds up at an owners meeting, and whether anyone supervises the post at 3am.
The license number is on the page and the state confirms it
Nexus Security Firm holds FDACS Class B agency license B 1900066, and the Division of Licensing publishes a search any owner can run from a phone during a meeting. Individual officers hold their own Class D licenses, and armed officers hold a Class G on top of it. A board that asks three bidders for an agency license number and gets two sets of vague assurances has learned something useful about all three.
A Florida Class D license requires 40 hours of FDACS-approved training and is valid two years (FDACS Division of Licensing).
You get the annual figure, the per home figure and the cheaper options
Every quote we send an association shows the hourly rate, the weekly hours, the annual total and what that total works out to per home per month. A 24 hour gate post spread across 400 homes is roughly $44 to $62 a month per owner, and across 200 homes it doubles. Boards need that number before the meeting, because an owner will do the division in the room and the board should be the one who did it first.
Security bill rates run 1.5 to 2 times the officer wage, with officer pay near 70 percent of the rate (Belfry Software, 2026).
A supervisor is assigned to every post and attends it
Residential posts fail in the small hours, and they fail the same way every time: an officer working a second shift back to back with nobody checking the booth. Every post we staff has a supervisor assigned to it who attends it, including overnight, and dispatch is staffed 24 hours a day so a callout reaches a person. Incidents are documented and the documentation goes to the board, which is what a manager needs when an owner complains six weeks later.
Guard industry turnover reached 77 percent in 2024, up from 69.3 percent in 2019 (ASIS International).
Send the community details and get the year one figure
Tell us the number of homes, the entrances, and what has been happening. We will come back with costed coverage patterns and the annual total for each, which is the form a board can vote on. Dispatch is staffed 24 hours a day, every day, and the line reaches a person overnight.
Put a number in front of the board before the vote
A staffed post is usually the largest line an association ever adds, and owners will ask what it costs per home. Five questions gives you the annual figure to take to the board.
Based on Florida guard wages (ZipRecruiter, Salary.com, Indeed, 2026) with the industry markup of 1.5x to 2x (Belfry Software, 2026). A written proposal for the board carries firm figures.
Numbers worth checking before your board votes
Each figure here is published by the body named beside it, and each answers a question that comes up in the meeting where the security line gets debated.
How a community goes from a complaint to a costed vote
Four steps, and the board keeps control of the money through all of them. Nothing is signed until an annual figure exists on paper.
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Call and describe the community
Number of homes, how many entrances, whether the gate is staffed or free wheeling, and what has been happening over the last few months. Fifteen minutes on the phone usually tells us whether officers are the right spend for you.
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We walk the property with your board or manager
Entrances, the clubhouse and pool deck, the mail kiosk, the dark stretches of sidewalk, the lots where cars get hit. We do this after dark when the complaints are about after dark, because a daylight walk misses the lighting entirely.
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You receive costed patterns with the annual total on each
Usually three: the coverage the board asked for, a smaller pattern aimed at the hours the incidents fall in, and a patrol option. Each one carries the hourly rate, the weekly hours, the annual total and the per home monthly figure.
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Post orders are written with the board, then officers start
Post orders say what the officer does about a tailgating vehicle, an unregistered guest, a pool deck after hours and a disturbance at a rental house. The board approves that document, the officers work to it, and revisions go back through the board.
What Orlando boards ask before they sign anything
Cost questions first, because that is the conversation the board is going to have anyway, then the questions owners raise at the meeting.
